In the year I’ve been with KOMAZA, our staff has quadrupled in size, from 25 to more than 100 people. Most of this growth has occurred in Ganze, where we are adding 1000 new farmers to the 1000 that have already joined us. Because field employees constitute the vast majority of our team – nearly ninety percent – and because they are our direct lifeline to farmers, the efficacy and structure of the field network is crucial in determining KOMAZA’s ability to scale.
We’ve built a large network of field staff to provide high-touch door-to-door (or in our case, farm-to-farm) support for each of our families. Labor-intensive service and distribution networks are widespread in the developing world: organizations like Living Goods have been built on this model. Grameen Danone, similarly, relies on sales people to distribute their yogurt from house-to-house in Bangladesh. Before wages rose and cars and internet became ubiquitous, the approach flourished in the US as well. For KOMAZA, investing in the human capital required for a large field extension network makes sense given conditions in Ganze.
Where roads are poor and land is sparsely populated, a small, centralized staff cannot reach all of our farmers without huge outlays for vehicles, fuel and time. Instead, we need locally-based people who can travel on foot or by bicycle to meet with farmers on a regular basis. This means hiring a village-based Facilitator for every 30 to 40 farmers we have. Given a high unemployment rate and the resulting low cost of labor, it’s more economical to hire additional staff rather than purchase new vehicles. Our approach also makes KOMAZA one of the largest employers in the district.
Facilitators who live in the same communities as our farmers are not just affordable, they are incredibly effective. They have relationships with local leaders and understand farmers’ needs and constraints. Moreover, in an area with unreliable mobile phone coverage, Facilitators provide a direct line of communication between KOMAZA and our farmers. This is extremely valuable as tree farming can (occasionally, if not surprisingly) require rapid response time. For example, an outbreak of longhorn beetle can girdle a tree within days or hours; if it attacks one of our trees, a Facilitator or Field Officer must be present to respond immediately.
But KOMAZA needs more than effective service. We need a smoothly operating structure that we can replicate to serve not just one to two thousand families, but one to two million families. To ensure a well-functioning team, we have built our field extension network so that each person has a very clearly-defined role in the overarching structure. Working with a solid managerial configuration in the field, we can easily add more staff as we add more farmers. And, currently, we’re recruiting our first-ever Field Director to take over the day-to-day operations in Ganze, freeing KOMAZA to expand into new districts with thousands of new farmers.
Ultimately, each farmer’s success and the organization’s scalability rely on the trained agronomists and experienced farmers who comprise our field extension network. As our small team in Kilifi taps away on laptops and charts long-term strategy, the people in the field are making our goals a reality. A growing number of Facilitators are trekking from farm to farm, meeting with partner families, and digging their hands into Ganze’s dry, red soil. The team’s rapid growth has been stunning, and, with each planting season, it’s going to continue.








